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Cleansed skin to your satisfaction with the selected products or your money back!

MARCELLE, OFFERING GENTLE AND EFFICIENT PRODUCTS FOR OVER 140 YEARS, HAS YOUR SATISFACTION AT HEART.

If after 3 days of use, you are not satisfied with the cleansing action of the Marcelle Makeup Remover, we will reimburse you the amount of your purchase (purchase price of the Marcelle Makeup Remover after any coupons or discounts applied) plus applicable taxes.

Steps to get a refund

1. Read the Terms and conditions

2. Print and fill out the form

3. Mail the completed form together with the dated receipt (the purchase amount of the Product must be identified on the Receipt) at: Groupe Marcelle Inc., Consumer Service, 5600 Côte-de-Liesse, Ville Mont-Royal, Quebec, H4T 4L1.

DOWNLOAD THE FORM (pdf)

Questions?

If you are unable to download the form or for any question, contact us by email at info@groupemarcelle.com or by telephone at 1-855-855-9792.

Terms and conditions

***For the first 1,000 refund submissions only.

1. Which products:

Between December 1st 2017 and December 31, 2018, personally purchase from a participating retail outlet in Canada or online from an official Canadian retailer one of the following Marcelle products:

Eye Makeup Removers

- Oil-Free Eye Makeup Remover Lotion, 150 ml or 200 ml (view product page);

- Gentle Makeup Remover for Sensitive Eyes, 150 ml or 200 ml (view product page);

- Instant Eye Makeup Remover, 150 ml or 200 ml (view product page);

- 3-in-1 Micellar Gel Eye Makeup Remover, 100 ml (view product page);

- Eye Makeup Remover Cloths, pack of 30 (view product page);

- Gentle Makeup Remover Pads for Sensitive Eyes, 85 pads (view product page);

- Oil-Free Eye Makeup Remover Pads, 85 pads (view product page);

- Instant Eye Makeup Remover Pads, 85 pads (view product page);

Makeup Removing Cleansing Cloths

- Ultra-Gentle Makeup Removing Cleansing Cloths, pack of 25 (view product page);

- Makeup Removing Cleansing Cloths, pack of 25 (view product page);

Micellar Solution

- 3-in1 Micellar Solution, 300 ml or 500 ml (view product page); 

(each a “Marcelle Makeup Remover”).

The Marcelle Makeup Remover must be purchased individually. The program does not apply to a Marcelle Makeup Remover which is part of a gift set or sold (packaged) together with any other product. Keep, as the case may be, your original purchase receipt, your order confirmation email or your delivery receipt (the “Receipt”) and follow the instructions below.

If after 3 days of use, you are not satisfied with the cleansing action of the Marcelle Makeup Remover, we will reimburse you the amount of your purchase (purchase price of the Marcelle Makeup Remover after any coupons or discounts applied) plus applicable taxes.

Limit: one refund for one Marcelle Makeup Remover per person per home address.

The program is organized by Groupe Marcelle Inc. and is open only to individuals residing in Canada aged 18 or over. The following persons cannot participate in the program: officers, directors, shareholders, employees, agents and/or representatives of the organizer, its affiliates and/or advertising agencies. The program is limited to the first 1,000 refund submissions. The submissions must be received no earlier than 3 days following the date of purchase and no later than 60 days following the date of the purchase of the Marcelle Makeup Remover. The organizer accepts no liability for damage, loss or delay in transit of refunds. The organizer is not responsible for lost, late, undelivered, invalid, incomplete, misdirected, illegible, or damaged submission, which will be disqualified. The organizer may reject any submission deemed insufficient or non-compliant with this program. If, for any reasons, at the organizer’s sole discretion, the program is not capable of running as planned, the organizer reserves the right, subject to applicable laws and regulations, to cancel, terminate, modify or suspend, in whole or in part, the program. The program is governed according to the laws of Quebec.

Send us by mail the completed form accessible here along with your dated receipt (the purchase amount of the Product must be identified on the Receipt) at: Groupe Marcelle Inc., Consumer Service, 5600 Côte-de-Liesse, Ville Mont-Royal, Quebec, H4T 4L1. Only completed forms with the legible and dated Receipt will be honoured. Postage charges are the responsibility of the claimant.

If you are unable to download the form or for any question, contact us by email at info@groupemarcelle.com or by telephone at 1-855-855-9792.

Note: Refunds will be made by check only.

BEAUTY WITHOUT COMPROMISE®