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We accept all major credit cards.

Your Order

Following the approval of your order, as demonstrated by the Marcelle.com confirmation e-mail, your order is prepared, your account charged, and your package shipped, at which point you will receive a confirmation shipping e-mail with a Canada Post parcel number. By clicking on the link in the e-mail you will be directed to the Canada Post website, where you will be able to track your parcel.

Order Processing

Most orders are processed within 1-2 business days (processing time excludes weekends and statutory holidays). Orders placed on Saturdays and Sundays will be processed the next business day. Orders for priority shipping will be processed the next business day if received after 8:00 am ET. Orders are processed and shipped on business days only (Monday through Friday, excluding statutory holidays). All purchases are subject to bank authorization prior to processing. Only authorized purchases will be processed.

Marcelle.com is currently unable to accept orders that are billed or shipped to destinations outside of Canada or the Continental US.

Order Tracking

Please note that tracking information may not be available for up to 24 business hours after the order is shipped.

Order Cancellations

If you would like to cancel an online order after it has been placed, please contact our Customer Services as soon as possible at 1 800 387-7710. We will do our best to accommodate your request. Occasionally some orders, or parts of orders, may be subject to cancellation for various reasons including, but not limited to:

  • Items not available (you will be contacted by a Marcelle Customer Service Representative)
  • Difficulty in processing the payment information
  • Shipment address outside of Canada or the Continental US
  • Placement of a duplicate order

Marcelle reserves the right, at its sole discretion, to limit quantities, terminate accounts and refuse or cancel any order, including after the order has been submitted, whether or not the order has been confirmed and your credit card charged. In the event that your order is cancelled after your payment has been processed, Marcelle will issue a full refund.

In the case of a cancellation, you will receive an e-mail notifying you of the cancellation. You will not be billed for any cancelled items. If you are interested in placing a new order or if you have questions about a cancelled order, please contact Marcelle Customer Services at 1 800 387-7710 or by e-mail at customerservice@groupemarcelle.com.

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