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If after 3 days of use you are not satisfied with the selected Marcelle eye make-up removers, make-up removing cleansing cloths and micellar solution, it would be our pleasure to refund you.
1. Read the Terms and conditions
2. Print and fill out the form
3. Mail the completed form together with the dated receipt (the purchase amount of the Product must be identified on the Receipt) at: Groupe Marcelle Inc., Consumer Service, 5600 Côte-de-Liesse, Ville Mont-Royal, Quebec, H4T 4L1.DOWNLOAD THE FORM (pdf)
***for the first 1,000 refund submissions only.
1. Which products:
Between March 3rd, 2017, and November 30th, 2017, personally purchase from a participating retail outlet in Canada or online from an official Canadian retailer one of the following Marcelle products:
Eye Make-Up Removers
- Oil-Free Eye Make-Up Remover Lotion, 150 ml or 200 ml (view product page);
- Gentle Make-Up Remover for Sensitive Eyes, 150 ml or 200 ml (view product page);
- Instant Eye Make-Up Remover, 150 ml or 200 ml (view product page);
- 3-in-1 Micellar Gel Eye Make-Up Remover, 100 ml (view product page);
- Eye Make-Up Remover Cloths, pack of 30 (view product page);
- Gentle Make-Up Remover Pads for Sensitive Eyes, 85 pads (view product page);
- Oil-Free Eye Make-Up Remover Pads, 85 pads (view product page);
- Instant Eye Make-Up Remover Pads, 85 pads (view product page);
Make-Up Removing Cleansing Cloths
- Ultra-Gentle Make-Up Removing Cleansing Cloths, pack of 25 (view product page);
- Make-Up Removing Cleansing Cloths, pack of 25 (view product page); and
- 3-in1 Micellar Solution, 300 ml or 500 ml (view product page)
(each a “Marcelle Make-Up Remover”).
The Marcelle Make-Up Remover must be purchased individually. The program does not apply to a Marcelle Make-Up Remover which is part of a gift set or sold (packaged) together with any other product. Keep, as the case may be, your original purchase receipt, your order confirmation email or your delivery receipt (the “Receipt”) and follow the instructions below.
If after 3 days of use, you are not satisfied with the cleansing action of the Marcelle Make-Up Remover, we will reimburse you the amount of your purchase plus applicable taxes.
Limit: one refund for one Marcelle Make-Up Remover per person per home address.
The program is organized by Groupe Marcelle Inc. and is open only to individuals residing in Canada aged 18 or over. The following persons cannot participate in the Contest: officers, directors, shareholders, employees, agents and/or representatives of the organizer, its affiliates and/or advertising agencies. The program is limited to the first 1,000 refund submissions. The submissions must be received no earlier than 3 days following the date of purchase and no later than 60 days following the date of the purchase of the Marcelle Make-Up Remover. The organizer accepts no liability for damage, loss or delay in transit of refunds. The organizer is not responsible for lost, late, undelivered, invalid, incomplete, misdirected, illegible, or damaged submission, which will be disqualified. The organizer may reject any submission deemed insufficient or non-compliant with this program. If, for any reasons, at the organizer’s sole discretion, the program is not capable of running as planned, the organizer reserves the right, subject to applicable laws and regulations, to cancel, terminate, modify or suspend, in whole or in part, the program. The program is governed according to the laws of Quebec.
Send us by mail the completed form accessible here along with your dated Receipt (the purchase amount of the Product must be identified on the Receipt) at: Groupe Marcelle Inc., Consumer Service, 5600 Côte-de-Liesse, Ville Mont-Royal, Quebec, H4T 4L1. Only completed forms with the legible and dated Receipt will be honoured. Postage charges are the responsibility of the claimant.
If you are unable to download the form or for any question, contact us by email at firstname.lastname@example.org or by telephone at 514-735-4959 #370 or toll free at 1-800-665-4531 #370.
Note: Refunds will be made by check only.